Copy of Quality Improvement in the Context of a Dynamic Healthcare Sector

TOPIC OVERVIEW

Health care is a very complex sector and delivery of service is the primary focus. Quality is the common tool to address the need of all groups in health care including the National Health Insurance Scheme. Quality improvement is the process approach to some of the organization’s operational challenges. The initiative to address the quality in health care has become a necessary tool. A quality process for the delivery of service to NHIS members (patients) at our centers and services around it is the demand of the time. The learning sessions comprehensively reviews the quality management in health care service and aims to sensitize our health care professionals towards achieving total quality.

FACILITATOR PROFILE

–Dr. Ernest Konadu Asiedu, Public Health Physician Specialist (Field Epidemiologist and Health   Improvement Advisor) Expert, Health and Pandemic.

-Currently the Analyst, Health and Pandemics at the National Centre for Coordination of Early Warning and Response Mechanisms (NCCRM) representing the Ministry of Health since August 2021.

-Responsible for collecting, collating, assessing, warning, and evaluating responses relating to health and pandemic, risks/vulnerabilities that impact human, national and sub­ regional security.

-Adjunct lecturer at Pentecost University, Ghana teaching and supervising master’s level students in Health System Improvement and as an external examiner for PhD candidate in Quality Health Systems in Trinidad and Tobago.

-Immediate past Head of the Quality Management Unit at the Ministry of Health (MoH).Also led the coordination of the implementation of the National Healthcare Quality Strategy (NHQS) within the MoH and across the Agencies of the MoH.

-Co-chaired the W.H.0 Quality of Care/Quality Equity and Dignity Network and coordinated the COVID­ 19 preparedness and response of inbound travellers into Ghana.

-Registered medical practitioner and a graduate of the Advanced Programme of the Ghana Field Epidemiology and Laboratory Training Programme as well as patient and family advocate, supporting the demand for quality and safety and partnership between providers and consumers of health and healthcare.